GDPR Compliance

Last updated: September 1, 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with these regulations and what rights you have regarding your personal information.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes when you submit a service request.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests in providing and improving our services, provided this does not override your rights and freedoms.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling in our processing of your personal data.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Data Protection Officer

For any questions regarding data protection or to exercise your rights, you can contact us at:

Email: [email protected]
Address: 47 Westbourne Grove, Notting Hill, London W2 4UA, United Kingdom

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk

International Data Transfers

We do not transfer your personal data outside the United Kingdom. All data is stored and processed within the UK.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this period has elapsed, we will securely delete or anonymize your information.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us via email at [email protected] with your request. We will respond within one month of receiving your request, though this may be extended by two further months in complex cases.